Kathryn Matheson Nutrition Privacy Policy

Privacy of personal information is an important principle to Kathryn Matheson Nutrition. It is committed to collecting, using, and disclosing personal information responsibly and only to the extent necessary for the services provided. This document outlines the Privacy Policy for Kathryn Matheson Nutrition.


What is Personal Health Information?

Personal health information is information about an identifiable individual. Personal health information includes information that relates to:

  • the physical or mental health of the individual (including family health history);
  • the provision of health care to the individual (including identifying the individual’s health care provider);
  • community and home care services;
  • payments or eligibility for health care or coverage for health care;
  • the identification of the individual’s substitute decision-maker.


External Consultants:

Kathryn Matheson Nutrition engages with a limited number of consultants that may, in the course of their duties, have limited access to personal health information. These include, accountants, lawyers, credit card companies, website managers, and cleaners. Their access to any personal information is restricted as much as is reasonably possible, and they provide their assurance that they follow appropriate privacy principles.


Why Kathryn Matheson Nutrition collects Personal Health Information:

For Kathryn Matheson Nutrition clients, the primary purpose for collecting personal health information is to provide nutritional consulting. For example, information is collected about a client’s health history, including their family history, physical condition and function, and social situation in order to help assess what their nutrition needs are, to advise them of their options, and then to provide suitable holistic recommendations.

Kathryn Matheson Nutrition also collects, uses, and discloses personal health information for purposes related to or secondary to the primary purpose of nutritional consulting. The most common examples of related and secondary purposes are as follows:

Related Purpose #1: To obtain payment for services or goods provided.

Related Purpose #2: To communicate with the client for the purpose of providing updates and reminders related to Kathryn Matheson Nutrition. Express consent from the client will always be obtained prior to collecting or handling personal health information for this purpose.

Kathryn Matheson Nutrition only uses your information in accordance with the specific purpose for which the information is collected. For example, it may use the Personal Information you provide to: respond to your questions or comments; fulfill your request or order; and/or to otherwise provide or improve services. Kathryn Matheson Nutrition will not send you any online newsletters or similar e-mail or text communications unless you expressly consent to receive such a communication. Kathryn Matheson Nutrition does not sell or share your information with third party companies.


Protecting Personal Information

Kathryn Matheson Nutrition understands the importance of protecting personal information. For that reason, the following steps have been taken:

  • Paper information is secured in a locked or restricted area.
  • Electronic hardware is secured in a locked or restricted area at all times.
  • Personal information about clients is never posted on social media sites without their express permission.


Retention and Destruction of Personal Information:

Kathryn Matheson Nutrition needs to retain personal information for some time to ensure that any questions you might have about the services provided can be answered. Client files are retained for at least ten years from the date of the last client interaction or from the date the client turns 18. Paper files containing personal health information are destroyed by cross-cut shredding. Electronic information is destroyed by deleting it in a manner that it cannot be restored. When hardware is discarded, it is physically destroyed or the data is erased or overwritten in a manner that the information cannot be recovered.


Privacy Breach:

While Kathryn Matheson Nutrition takes precautions to avoid any breach of your privacy, you will be notified if there is a loss, theft, or unauthorized access of your personal health information. Upon learning of a possible or known breach, Kathryn Matheson Nutrition will take the following steps:

  • Contain the breach to the best of its ability.
  • Notify affected individuals.
  • Conduct an internal investigation to determine what steps should be taken to prevent future breaches.

If you wish to make a formal complaint about privacy practices, you may make it in writing to Kathryn Matheson Nutrition. You also have the right to complain to the Information and Privacy Commissioner of Ontario if you have concerns about privacy practices or how your personal health information has been handled, by contacting: Information and Privacy Commissioner/Ontario 2 Bloor Street East, Suite 1400 Toronto, Ontario M4W 1A8 Telephone: (800) 387-0073 (within Ontario) TDD/TTY: (416) 325-7539 FAX: (416) 325-9195 www.ipc.on.ca This policy is made under the Personal Health Information Protection Act, 2004, S.O. 2004, c. 3.


Kathryn Matheson Nutrition Terms and Conditions:

  • Data Collection: Kathryn Matheson Nutrition will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates.  The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.
  • Data Usage: Kathryn Matheson Nutrition uses your data solely for sending updates and reminders related to our products or services.
  • Data Security: Kathryn Matheson Nutrition protects your data with secure storage measures to prevent unauthorized access.
  • Data Retention: Kathryn Matheson Nutrition retains your information as long as you are subscribed to our SMS service. You may request deletion at any time.
  • MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan. Messages are recurring, and message frequency varies
  • Contact Kathryn Matheson Nutrition at 705-243-6485 or kathryn@katmatnutrition.com for HELP or to STOP receiving messages.
  • Opt-Out: You can opt out of the SMS list at anytime by texting, emailing, or replying STOP or UNSUBSCRIBE to kathryn@katmatnutrition.com or 705-243-6485.  After unsubscribing, you will receive a final SMS to confirm you have unsubscribed and Kathryn Matheson Nutrition will remove your number from our list within 24 hours.
  • You can send HELP for additional assistance, and you will receive a text including our phone number, email and website. We are here to help you.
  • Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Kathryn Matheson Nutrition will not sell, rent, or share the collected mobile numbers.